Return Policy

Eligible returns

Unopened jars with intact tamper seals may be returned within 30 calendar days of delivery if the batch recorded on your packing slip matches the jar base. Opened or punctured seals cannot be accepted due to hygiene and traceability rules governing ingestible products.

How to start a return

1. Email support@thexrovacrex.world with your order reference, reason for return, and photographs of every seal.
2. Wait for instructions; unauthorised parcels may be refused at the loading dock.
3. Ship with tracking; outbound shipping costs are non-refundable unless Australian Consumer Law states otherwise.

Refunds

Approved refunds are sent to the original payment method within 10 business days of warehouse receipt. If your financial institution delays settlement, contact them before opening a second dispute with us.

Damaged deliveries

Report crushed cartons within 48 hours with photographs of the outer box and inner padding. We arrange replacements when stock remains for the same batch, or refunds if replacement is impossible.

Australian Consumer Law

Nothing in this Policy excludes non-waivable guarantees. If an item is faulty in a way that ACL covers, you may choose a remedy permitted by law even when hygiene limits usually restrict certain returns.

Geography and truthful product positioning

Returns are coordinated from 146 Marion Rd, West Richmond SA 5033, Australia, consistent with our Australian-market fulfillment model for ElmoraCare capsules marketed solely as food supplements. If marketing copy on a third-party ad does not match the neutral descriptions on this domain, contact contact@thexrovacrex.world so we can align the promotion with Therapeutic Goods Administration consumer advertising guidance and ACCC expectations.